Almost every Bolton SME we meet has the same hidden problem: the business runs on half a dozen different tools, and the glue between them is people. Someone copies new orders from the website into the ERP. Someone else exports the CRM to a CSV every Friday and emails it to accounts. The warehouse keeps its own spreadsheet because the stock figures in the main system are never quite right. Each of those workarounds eats hours every week, introduces small errors that quietly compound, and gets harder to unwind the longer it runs.
System integration is the work of replacing that human glue with reliable, monitored software. Done well, it doesn't just save time — it makes the rest of the business possible. New customers self-serve because the data is clean. Reports can be trusted because they pull from one source. Growth no longer means hiring another admin to keep up with the spreadsheets.
Integration services we offer
CRM, ERP and finance integrations
We connect Salesforce, HubSpot, Microsoft Dynamics, Pipedrive and other CRMs to ERPs and finance systems including Sage, Xero, QuickBooks, NetSuite and bespoke in-house platforms. Orders flow from the website to the warehouse, invoices appear in accounts without a human in the middle, and your sales team sees real fulfilment status in the CRM they already live in.
E-commerce and operations
Shopify, WooCommerce, Magento and headless commerce platforms integrated with stock, shipping, returns, customer service and marketing tools. We handle the awkward bits — partial fulfilment, multi-warehouse stock, returns that have to credit the right invoice — that off-the-shelf connectors usually skip.
Two-way sync engines
When two systems both need to be a source of truth for the same data — customers, products, orders — a one-way push isn't enough. We build two-way sync engines with conflict detection, audit logs and clear rules for who wins when both sides change the same record. No more "why is this customer's address different in Salesforce and Sage?"
Migrations between SaaS platforms
Moving from one CRM, ERP, helpdesk or marketing platform to another is rarely as clean as the vendor's sales engineer makes it sound. We plan the migration, build the data mapping, run rehearsal cuts, fix the inevitable edge cases and switch you over with the lights still on.
How we approach an integration project
Every integration starts with a discovery phase: we sit with the people doing the current manual work, watch what they actually do, and document the rules — including the ones nobody has ever written down. That conversation usually surfaces three or four edge cases that would have quietly broken the integration in month two. We'd rather find them in week one, on a whiteboard, than at 4pm on a Friday in production.
We then design the integration around clear principles: idempotent operations so retries are safe, versioned schemas so a vendor change doesn't take you down, and structured logs so when something does go wrong we can see exactly which record, at exactly which step, and exactly why. You shouldn't need a developer to answer "did this order get to Sage?" — your operations team should be able to see it in a dashboard.
Why a local Bolton integration partner matters
Integration projects live or die on the conversations you have with the people who do the work today. Being on the same time zone is a baseline; being able to come to your office in Bolton, Bury, Salford or Manchester for a half-day stakeholder session is what turns a fragile sync into a reliable one. We do that as standard for clients within an hour of Bolton.
All data stays inside the UK or EU on infrastructure we control, and we work to UK GDPR rules — important when you're moving customer and finance data between systems. No offshore data transfers, no surprises on your next ICO review.
Keeping integrations alive
Integrations aren't a one-off project. APIs change, vendors push breaking updates, edge cases appear that nobody predicted. Every integration we ship comes with monitoring, alerting and a fixed monthly support option so somebody is watching when things wobble — and fixing them before your team notices.
If your business is being held back by systems that don't talk to each other, send a short note through the contact form. We'll come back within one working day with an honest view of how big the job is and what it would cost to make the problem go away.